A NOTE: This got long. My apologies in advance. It wanders. I tried use white space effectively to make it at least readable.
lilac wrote:If everyone is happy where they are, great, but that isn't to say there aren't issues with the where. I personally haven't had the same success with SW@HT or IGW@HT for various reasons, so obviously someone who has had a lot of good experiences there would say that that's not possible... except that it is, because it already happened.
I've had all SORTS of experiences @HT. I didn't mean to imply in any way that there wasn't room for improvement. Or to suggest you haven't had your own difficulties. Without knowing specifics, it's hard to BE constructive to you or to the staffers that handled the situation(s).
There's ALWAYS room for improvement. I am DEDICATED to improvement. Hell, I pester staff for lots of things from the minute -- this door is bork -- to the big -- Hey, let's do moar Thread stuffs.
I've had plenty of ideas shut down, pin-cushioned -- always with reasons that seemed fine to me. ** Actually, Thread is a good example. As a new player, I want to see MOAR Thread. There are staff run Threadfalls, sure, but by and large, though HT has moved into a Pass, the player base seems more or less content to have Thread as a backdrop. Particularly
SW@HT. It has been pointed out to me (by staff and other players) that folks RP what they want to RP. So, I've taken your tack of just doing it on my own with a few people periodically, and you're right -- it works out great. Which is also to say: Staff is not in the way.
Do I wish the community at large were more interested in Thread: Yes. Am I willing to run Falls and host events: No. Would I love it if staff did this: Yes. Do I expect them to when most folks are indifferent or uninterested: No.
I'm just listing this as an example of something that hasn't gone how I would like. If they wanted to, staff could do CRAZY badass Thread stuff. But they are choosing to spend their time and energy on stuff they and are interested in and that they think the player base will be interested in.
Oh! Oh! Here's another example. The Southern Barrier Hold. (Hi, SW@HT Staff, sorry you're hearing about this here, but I don't ACTUALLY tell you every thought that pops into my head, it just seems that way and feel free to skip the next couple sentences, please) HOLY CRAP. I hate the cold. I don't like the setting. It never gets above freezing. I hate it. I wasn't asked about it. I'm not particularly interested in playing down there. It's a hellish place that shouldn't exist. BUT (and this is where you can start reading again, SW@HT Staff) when I read the room descriptions, I can feel the love. The are events down there. And, though it boggles my MIND, people make ALTS to play down there and have scenes and ... seem to enjoy it. Madness. I would really rather RP almost anywhere else. And so, I do.
Would I have liked to have been involved in talking about something as big as a new area: Yes.
Do I care that staff and other players are (inexplicably) excited about it: No.
Not sure what things staff were in the way of for you and I do like your idea of monthly post-mortems, but really, I just do that sort of thing on my own. 'Hey, staff-person, I like the new log format thing, but (screenshot attached) can you make this THIS way? I think it'd be boss because X, Y and Z.' Poof. DONE. 'Hey, staff-person, can the form do this?' No. Because X and Y. 'Oh. Nuts. Ah, well. Thanks.' 'Hey, staff-person, I like the new TP structure, but X and Y were frustrating. Can we Z instead?' Thanks for your feedback, we're making improvements and will roll something out soon.
Feedback is incredibly important.
If there is any accord I have reached with SW@HT staff, it's probably because I've just flat worn them down over the last year and a half by being around a lot, being reasonable and pretty low-maintenance. (Shut it, Bails)
None of which is to say that any of those things are required of players for staff to do their jobs, or that you yourself are not around, unreasonable or high-maintenance, but that those reasons may also be contributing factors to my good experiences. You have clearly had different experiences, and I don't mean to take away from that, but I feel pretty strongly that SW@HT staff doesn't belong in any bucket labeled 'in the way.'
ALL THAT SAID: If there's anything you want to bounce around, let me know! (T'ral@SW / F'in@Igen) I love batting around ideas and I might even be able to help!
Fallen Caryatid wrote:One can be direct without rudeness, clear without abruptness, and concise without harshness.
Example: "After consideration and discussion among staff, we feel that Named Area is a poor fit for you. The reasons for this are Reason, Reason and Reason (1). This is not a decision we come to lightly but in the interests of your enjoyment and the vision we have for Named Area, we feel it best to part ways. To that end, we are giving you until Set A Date to move on to Other Named Area (or leave the game)."
Don't take it personally. If you cannot maintain a polite facade while acting in an official capacity, you do not belong in that role.
I think this goes both ways and because there are more of us, there is a not insignificant burden on players to be at least decent. Because I like examples, here's one:
Some time early in 2014, I don't recall when exactly, I snarked at a SW@HT staffer and was, frankly, a big jerk for no reason about something I wanted done or ... jeeze, I don't really recall, but she, very politely, suggested we table the conversation. Some days later I paged an apology to her and we discussed the issue. It still didn't go down like I wanted it to, but that's not what I want to mention. What stuck out to me was, rather, that later she and I talked about how rare it was that someone acknowledged and apologized for jerky behavior. That seemed BEYOND ludicrous to me. She was... grateful. Because I said 'sorry I was a jerk.'
I'm STILL flabbergasted.
The more I thought about that the more it really upset me. Like... an apology was so rare that I got THANKED for it. That was a nasty little peek into what being on staff can be like. So being polite and respectful definitely goes both ways. And we outnumber them, so. BE NICE FOLKS.
DISCLAIMER: This is not to say anyone in the posts above has been a jerk and not apologized for it. But if you have, you know who you are.
As Fallen Caryatid says, "Own that shit." (awesome name, by the way)
-- If you're having a problem, communicate. Politely, clearly. If you can't
do that, you're probably the problem. Own that shit. If you can do that (communicate politely and clearly) and the problem remains, it's not your problem. Don't own that shit. Ain't nobody got time for that.